“In Kenya (sorry to be like this) we have downtimes which are not planned &
communicated. Sometimes they last days, but the ISPs feel nothing. You will
never see any credit note when they bill you after such downtimes.”
This is why I brought it up to this forum, they (ISPs) are all here, so I
hope things change for the better after they get the info.
Cheers
Nelson Kwaje
Team Lead, Tech and Innovation Unit
WEB4ALL LTD
www.web4all.co.ke
Tel : +254711250795 Skype : nelson kwaje Twitter : @nelsonkwaje
Building ICT Solutions That Matter
On Tue, Oct 2, 2018 at 2:58 PM Odhiambo Washington <[email protected]>
wrote:
>
>
> On a serious note, did you read all the fine print before you put pen
> to paper?
> Do you have a copy of what you signed?
> In Kenya (sorry to be like this) we have downtimes which are not planned &
> communicated. Sometimes they last days, but the ISPs feel nothing. You will
> never see any credit note when they bill you after such downtimes.
> Hey, I hope you will follow your case to the end though. I suggest you
> take on the MD 1-on-1 and see how far you’ll go with the matter. It’s
> sometimes a lot easier than engaging the techies/CS reps.
> However, I know one thing for sure, if you are not on a dedicated/business
> package, you’ll not go very far in your pursuit.
>
>
> On Tue, 2 Oct 2018 at 14:50, Nelson Kwaje <[email protected]> wrote:
>
>> My problem with the ISP’s FUP is not “Ignorance of the law”.
>>
>> My issue with them is the lack of clarity in their policy, a document
>> which they have not sent to me until now, I only managed find it after
>> someone shared it in this forum.
>> My second problem is the issue of consent. I don’t have any document
>> which states that I have given my explicit or implicit consent to this
>> policy.
>>
>> I only knew of it after making several calls to the ISP to ask why my
>> internet went down for several hours.
>>
>>
>> Regards
>> Nelson Kwaje
>> Team Lead, Tech and Innovation Unit
>> WEB4ALL LTD
>> www.web4all.co.ke
>> Tel : +254711250795 Skype : nelson kwaje Twitter : @nelsonkwaje
>> Building ICT Solutions That Matter
>>
>>
>>
>> On Tue, Oct 2, 2018 at 2:25 PM Odhiambo Washington <[email protected]>
>> wrote:
>>
>>> Nelson,
>>>
>>> All ISPs have FUPs in their clauses. And you are right – no one reads
>>> between the lines before signing.
>>> The fact that you did not read them doesn’t mean they never existed and
>>> as such the ISP will be “right” in their action.
>>> Ignorance of law is not a defence, they say? So is ignorance of the FUPs
>>> 🙂
>>>
>>> On Mon, 1 Oct 2018 at 21:33, Nelson Kwaje via kictanet <
>>> [email protected]> wrote:
>>>
>>>>
>>>> Hey folks,
>>>>
>>>> Please see the below exchange between me and my ISP. They did not get
>>>> back to me after my reply and the internet was not interred with since
>>>> then . Is it legal for ISPs to cut service based on such justifications.
>>>>
>>>> Cheere
>>>> Nelson
>>>>
>>>>
>>>> Dear Mike
>>>> Please send me a copy of the “fair use policy”, I hope it contains a
>>>> clear definition of the intendned purposes.
>>>> Because I don’t recall signing or consenting to such an agreement.
>>>> Regards
>>>> Nelson
>>>>
>>>> On Mon, 17 Sep 2018, 16:27 Mike
>>>>
>>>>> Hello
>>>>>
>>>>> We note that the link is being over utilized hence the course for slow
>>>>> speeds. Something to note is that our various products are governed by a
>>>>> fair usage policy that is supposed to ensure that a product is used for its
>>>>> intended purpose.
>>>>>
>>>>> From your today’s usage, we note that you are exhausting the FUP limit
>>>>> for the subscribed product: Faiba home 50 Mbps.
>>>>> The system is designed to limit your speed for the remainder of the
>>>>> peak hours once this threshold is reached. Kindly consider:
>>>>>
>>>>> i. Upgrading to a higher subscription
>>>>> ii. Managing your usage to be within the dimensions of the product.
>>>>>
>>>>> Kindly see the attached is your average utilization graph and the most
>>>>> active protocols showing your usage for the day.
>>>>>
>>>>>
>>>>>
>>>>> *Regards,*
>>>>>
>>>>> *Mike*
>>>>>
>>>>>
>>>>>
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>>>
>>>
>>> —
>>> Best regards,
>>> Odhiambo WASHINGTON,
>>> Nairobi,KE
>>> +254 7 3200 0004/+254 7 2274 3223
>>> “Oh, the cruft.”
>>>
>>
>
> —
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254 7 3200 0004/+254 7 2274 3223
> “Oh, the cruft.”
>
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